Privacy Policy

1) Who we are

Visa Support Thailand (“we,” “us,” or “our”) is a visa and immigration assistance service based in Thailand. We help foreigners understand requirements, prepare applications and supporting documents, and manage related immigration steps for services such as retirement visas, education visas, work permits, marriage visas, renewals, and 90-day reporting.

Website: https://visasupportthailand.com/
Email: info@visasupportthailand.com
Phone: 064-289-8974

2) Scope

This Privacy Policy applies when you visit our website, fill in a form, contact us by phone, email, WhatsApp, LINE, or other messaging channels, or use our immigration support services. It applies to both website visitors and active or potential clients.

This Policy covers information we collect online and offline when it relates to your inquiry or service. It does not govern third-party platforms or websites that we do not control.

3) Personal data we collect

Depending on your inquiry and service type, we may collect information such as:

• Identity and contact data: full name, phone number, email address, nationality, date of birth, address, and passport details.
• Immigration and travel data: visa history, entry and exit dates, current visa status, travel plans, supporting photos, and application documents.
• Employment or education data: employer details, job role, school enrollment documents, supporting letters, and related records.
• Financial or compliance data: bank letters, statements, insurance information, income information, or other documents required for specific immigration processes.
• Communications: emails, chat messages, WhatsApp or LINE conversations, phone notes, consultation notes, and forms submitted by you.
• Technical data: IP address, device type, browser type, approximate location, cookies, analytics information, and page usage information.

4) Why and how we use your data

We use personal data only for legitimate service, website, business, and legal purposes, including to:

• respond to your inquiry or request a quote;
• assess eligibility and explain the immigration process relevant to your case;
• prepare document checklists, drafts, and application materials;
• coordinate with schools, employers, translators, couriers, insurers, or public authorities where needed;
• communicate updates, appointments, missing documents, and case status;
• issue invoices, receipts, and maintain internal records;
• operate, secure, troubleshoot, and improve the website and our services;
• comply with legal, regulatory, tax, anti-fraud, and record-keeping obligations.

Where applicable, our legal bases for processing may include your consent, steps requested before entering into a service arrangement, performance of a service you requested, legal obligations, and our legitimate interests in operating and protecting the business.

5) Sharing your data

We do not sell your personal data. We only share data where needed to deliver the service properly, operate the website, or comply with legal obligations.

Examples of necessary sharing may include:

• Thai immigration or other government agencies;
• Royal Thai embassies or consulates where relevant;
• schools, training centers, employers, or sponsors connected to your application;
• translation, courier, insurance, or document-support partners;
• website, hosting, email, analytics, CRM, or technical service providers;
• professional advisers such as accountants or lawyers where required;
• law enforcement or regulators if legally required.

6) International transfers

Because immigration and visa matters can involve authorities, embassies, service partners, and institutions in different countries, your data may be transferred outside Thailand where needed for the service.

When this happens, we aim to limit transfers to what is necessary and use reasonable steps and service-provider safeguards appropriate to the context.

7) Data retention

We retain personal data only for as long as needed for the purposes described in this Policy, including service delivery, follow-up support, accounting, legal defense, audit, and compliance.

• General inquiries without engagement: typically up to 24 months.
• Client files: may be retained for several years after case closure where justified by legal, audit, or business records needs.
• Accounting records: kept as required by applicable tax or financial record-keeping rules.
• Technical logs and analytics: retained in line with website tool and operational needs.

When data is no longer needed, we aim to delete, anonymize, or securely destroy it where reasonably possible.

8) Security

We use reasonable administrative, technical, and organizational safeguards to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. This may include access controls, device protections, least-privilege practices, and service-provider controls where appropriate.

No website, messaging platform, or storage system is completely secure. For that reason, while we work to protect your information, we cannot guarantee absolute security.

9) Your rights

Subject to applicable law and verification of identity, you may have the right to request:

• access to personal data we hold about you;
• correction of inaccurate or incomplete information;
• deletion of certain data, where legally permitted;
• restriction of certain processing activities;
• objection to some types of processing;
• a copy of data you provided to us, where appropriate;
• withdrawal of consent where processing relies on consent.

To exercise any of these rights, contact us at info@visasupportthailand.com. We may need to verify your identity before acting on a request.

10) Cookies and analytics

Our website may use cookies and similar technologies for essential functionality, security, performance analysis, and user experience improvements.

• Essential cookies: help the site work correctly.
• Analytics cookies: help us understand which pages are visited and how the site performs.
• Embedded content or third-party tools: may set their own cookies when used on the site.

You can control or disable cookies through your browser settings, although some website functions may work less effectively if cookies are blocked.

11) Children

Our website and services are generally intended for adults. We do not knowingly collect personal data from children where this would not be appropriate under applicable law. If you believe a child has provided us with personal data improperly, contact us and we will review and address the matter.

12) Third-party links

Our website may contain links to other websites, platforms, or services such as LINE, WhatsApp, government agencies, schools, or partner sites. We are not responsible for the privacy practices or content of those third-party sites.

You should review the privacy policy of any third-party service before submitting personal data to it.

13) Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in the website, our services, legal requirements, or business operations. The latest version will always be posted on this page with the current effective date.

Material changes may also be highlighted on the site where appropriate.

14) Contact us about privacy

If you have questions about this Privacy Policy, your personal data, or a request relating to your information, contact:

Visa Support Thailand
Email: info@visasupportthailand.com
Phone: 064-289-8974
Website: https://visasupportthailand.com/